• Senior Engagement Manager

    Job Locations US-WA-Seattle
    Req No.
    2018-1386
    Category
    Program Management
    Type
    Full-Time
  • Overview

    The Senior Engagement Manager has primary responsibility for the client relationship – ensuring client needs are met, understanding those needs at a level to be a trusted advisor and strategic partner to the client, introducing new opportunities and TEAGUE offerings to the client, and growing and deepening the client relationship. This Senior Engagement Manager has deep experience managing clients through the project lifecycle for digital products and services and has proven experience delivering digital products from concept to production and on-going maintenance. The Senior Engagement Manager manages multiple clients and projects with a scope of $2M+, and guides teams that can range from 1 to 20 employees/contractors concurrently.  

     

    Why We Need This Position
    Innovation is a pillar of TEAGUE’s success. And innovation is fueled by technology. Ergo, an exceptionally nimble and forward-thinking expert who lives on the digital cutting edge is essential to TEAGUE’s ability to maintain its place as an industry leader. Which is why we need someone like you, with the expertise and vision to serve as an ambassador of digital technology and show clients how to leverage it to enhance their offerings.

     

    Who We’re Looking For
    You are a strong and personable leader with a passion for the digital space who knows that success is built on a foundation of great relationships, effective teamwork, excellent listening skills, superlative communication, and an innovative, solution-oriented approach. This is a multi-faceted role. First and foremost, you are responsible for successfully managing TEAGUE’s client relationships. This involves building and maintaining strong ties with clients and prospects; listening to their needs and delivering customized solutions; preparing teams to deliver coherent, powerful and persuasive presentations; anticipating their future needs and advising TEAGUE leadership on how to improve our offering to better serve those clients. It is up to you to translate client challenges and objectives into strategic concepts and solutions that help our clients attain their business and brand objectives.

    Second, you are an evangelist in the growing digital space for TEAGUE and work closely with fellow designers to lead and build teams and promote new work through existing client relationships. You understand the complexity of designing and building websites, mobile apps and/or software experiences and are an expert at coaching stakeholders through the process. This extends to a deep understanding for how technology, platforms, and data impact the physical, digital, and functional aspects of a client’s business and a customer’s experience. You must be able to identify and select critical business areas (e.g. market research) that will add significant value to a creative product/portfolio or business problem-solving project. Finally, you’re able to effectively communicate the importance of digital functions to C-level stakeholders.

    You will also work with the client on the project level to determine project scope, deliverables, timeline, and target budget and always be on the lookout for ways to improve deliverables, anticipate needs, and deliver solutions. You’ll also be responsible for all phase review to ensure client expectations are met.

    Finally, on a more strategic level, you’ll also develop an effective account strategy to meet TEAGUE revenue objectives; assess new opportunities and appropriate business development investments; and support the business planning process.

    Personality-wise, you have a knack for building strong relationships and are adept at presenting complex ideas in a user-friendly language and manner that encourages buy-in. You are both a big-picture visionary who is always on the lookout for better ways to do things—applying digital solutions, improving project deliverables, anticipating customer needs, overcoming challenges quickly—and a no-detail-is-too-small type who is able to juggle multiple project budgets, timelines and deliverable expectations without batting an eye. If you think you’ve got what it takes to fill these rather big shoes, we’ve got your dream job waiting for you.

     

    What We Just Said, Now in 6 Bullet Points (a.k.a., Essential Qualifications):

    • Experience: A Bachelor’s degree from an accredited school; 10+ years of account management experience in creating business solutions from either the creative or consulting point of view in order to create, maintain and grow customer relationships, with 5+ years of team leadership experience; experience in high-level, design-integrative business planning and development; experience working in an Agile environment; deep experience shepherding clients through the design and development of digital products; demonstrated ability leading the strategic function; demonstrated problem solving, decision-making and collaboration skills; demonstrated success building and managing ad hoc teams as needed to accomplish complex goals; a proven track record of successful business development and satisfied clients
    • Skills: Experience with a variety of digital platforms (web, iOS, Android, VR, etc.); understanding of plan projects including schedules, priorities, activities, and workload; excellent negotiation and conflict resolution skills; exceptional presentation, communication and writing skills; excellent follow-through, prioritization and organizational skills; in-depth understanding of international design culture and ability to work effectively with a diverse range of clients and colleagues
    • Special Requirements: Frequent interaction with clients and co-workers; normal, corrective vision; frequently required to sit, stand, walk, talk, hear, bend and reach; occasionally required to lift and/or move up to 10 pounds; frequent interaction with clients requires regular attendance in the workplace; may be required to travel domestically and internationally up to 5% of the time.
    • Passion: Working with clients and colleagues to create, innovate, and build the future
    • Role: Managing client relationships and leveraging digital solutions to improve TEAGUE offerings
    • Personality: Diplomatic, decisive, solution-oriented, critical thinker, powerful communicator, collaborative

    DOE - Competitive salary and comprehensive benefits package offered.

     

    At TEAGUE, we value diversity.  We search the globe, literally, to find and attract top talent from diverse backgrounds.  

     

    TEAGUE is an EEO/AAP employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability or protected veteran status.

     

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