Senior Technology Specialist

US-WA-Seattle
Req No.
2017-1306
Category
Information Technology
Type
Full-Time

Overview

The Senior Technology Specialist provides Tier 1 and Tier 2 IT service support and is responsible for providing all areas of computer related technical support, including installation, maintenance and troubleshooting of personal computers (MAC and PC), peripherals, application software, network administration and user training. S/he strives for quick and efficient resolution to user issues, goes the extra mile to provide a great customer experience, shares his/her knowledge with the team, and continuously seeks to expand his/her knowledge base.

 

Why We Need This Position

Yes, TEAGUE is best known for the work of its innovative creative teams. But those teams wouldn't get far without a robust IT team ensuring that they have the latest tools they need to do their jobs effectively. That's where you come in. It's up to you to ensure that your colleagues' computers are running seamlessly, to address problems swiftly and efficiently, and to keep up with rapidly evolving technologies to ensure that we continue to provide leading edge innovative and creative solutions for our clients.

 

Who We're Looking For

A classic early adopter, you're evangelical about the power of technology to solve all manner of problems, naturally keen to discover new technologies, and thrive on the opportunity to overcome obstacles. In this role, you would be responsible for ensuring that your colleagues have the latest and most suitable technology at their disposal and tasked with problem-solving when glitches arise. You'll be fielding incoming service desk requests; recording and tracking those requests in accordance with TEAGUE systems; prioritizing and scheduling troubleshooting based on urgency; and delegating as needed. In addition to responding appropriately to problems as they arise, you'll be charged with keeping up to date on trends in technology; analyzing information to solve problems; recommending changes and implementing improvements; installing, configuring and troubleshooting desktop operating systems; and managing Active Directory and Exchange tasks. Personality-wise, you've got patience with those less technically savvy than you, a collaborative approach to problem-solving, and a no-obstacle-is-too-great attitude. You're a clear and patient communicator, keep your cool under pressure, and are adept at juggling competing priorities in a fast-paced environment. If you're passionate about the power of technology, thrive under pressure, and are keen to put your knowledge to work supporting creative teams, then this could be a great role for you.

 

What We Just Said, Now in 6 Bullet Points (a.k.a., Essential Qualifications):

  • Experience: 5 to 7 years of experience in an information technology role. A Bachelor's Degree in Computer Science, Engineering or Information Systems or equivalent applicable work experience. Apple certification and A+ certification preferred, or equivalent relevant experience, a Bachelor's Degree a plus. Peripheral support experience including but not limited to, printers, USB-C and Thunderbolt devices. Working experience supporting VM Fusion, Parallels, Bootcamp. Experience managing Apple developer and purchasing accounts. Hands-on experience managing JAMF preferred. Experience with MDM platforms (Especially InTune) a plus.
  • Special Skills: Advanced computer skills including Microsoft Office: Word, Excel, PowerPoint, Outlook and Skype for Business, Keynote, Adobe Creative Cloud Apps and Webex; advanced user of personal productivity tools and mobile device technology; Advanced knowledge of supporting MAC's in a Windows environment  including but not limited to Office, Office 365 Suite, Skype for Business and Outlook. Advanced technical knowledge of PC and MAC operating systems, and Apple products, iPads, iPhones etc.  Deep technical knowledge of Mac running in a Windows enterprise environment. In-depth technical knowledge of systems administration and maintenance including: Active Directory systems, encryption systems (BitLocker and FileVault), Exchange and Skype for Business systems. Strong scripting skill with BASH, Python, etc.
  • Job requirements: Frequent interaction with clients and co-workers requires regular attendance in the work place. Must be able to work flexible and/or extended hours. Frequently required to travel to other TEAGUE facilities in the greater Seattle area.
  • Passion: The power of tech, customer service and supporting internal teams to be as productive as possible
  • Role: Technical customer service, creative problem solver, collaborator and tech guru
  • Personality: Flexible, patient, collaborative,  keen problem solver, timely, supportive and efficient

DOE - Competitive salary and comprehensive benefits package offered.

 

At TEAGUE, we value diversity.  We search the globe, literally, to find and attract top talent from diverse backgrounds.  

 

TEAGUE is an EEO/AAP employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability or protected veteran status.

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.