The Senior Technology Specialist provides Tier 1 and Tier 2 IT service support and is responsible for providing all areas of computer related technical support, including installation, maintenance and troubleshooting of personal computers (MAC and PC), peripherals, application software, network administration and user training. S/he strives for quick and efficient resolution to user issues, goes the extra mile to provide a great customer experience, shares his/her knowledge with the team, and continuously seeks to expand his/her knowledge base.
Why We Need This Position
Yes, TEAGUE is best known for the work of its innovative creative teams. But those teams wouldn't get far without a robust IT team ensuring that they have the latest tools they need to do their jobs effectively. That's where you come in. It's up to you to ensure that your colleagues' computers are running seamlessly, to address problems swiftly and efficiently, and to keep up with rapidly evolving technologies to ensure that we continue to provide leading edge innovative and creative solutions for our clients.
Who We're Looking For
A classic early adopter, you're evangelical about the power of technology to solve all manner of problems, naturally keen to discover new technologies, and thrive on the opportunity to overcome obstacles. In this role, you would be responsible for ensuring that your colleagues have the latest and most suitable technology at their disposal and tasked with problem-solving when glitches arise. You'll be fielding incoming service desk requests; recording and tracking those requests in accordance with TEAGUE systems; prioritizing and scheduling troubleshooting based on urgency; and delegating as needed. In addition to responding appropriately to problems as they arise, you'll be charged with keeping up to date on trends in technology; analyzing information to solve problems; recommending changes and implementing improvements; installing, configuring and troubleshooting desktop operating systems; and managing Active Directory and Exchange tasks. Personality-wise, you've got patience with those less technically savvy than you, a collaborative approach to problem-solving, and a no-obstacle-is-too-great attitude. You're a clear and patient communicator, keep your cool under pressure, and are adept at juggling competing priorities in a fast-paced environment. If you're passionate about the power of technology, thrive under pressure, and are keen to put your knowledge to work supporting creative teams, then this could be a great role for you.
What We Just Said, Now in 6 Bullet Points (a.k.a., Essential Qualifications):
DOE - Competitive salary and comprehensive benefits package offered.
At TEAGUE, we value diversity. We search the globe, literally, to find and attract top talent from diverse backgrounds.
TEAGUE is an EEO/AAP employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability or protected veteran status.